Dunes Support

Help for students, parents and teachers using the Dunes app.

Contact us

Common questions

I cannot log in.
Dunes accounts are created and issued by your school, not by signing up in the app. If your login details are not working, or you have not received them, please contact your school administrator. They can reset your password and confirm your registered email address and mobile number.

I am not receiving notifications.
Open your device Settings, find Dunes, and make sure Notifications are allowed. If you are on a school network, also check that the app has permission to use mobile data or Wi-Fi in the background.

Attendance marking asks for my location.
Some schools use location based attendance, which requires the app to confirm you are within the school premises. Location is used only at the moment attendance is marked. You can review or change this permission at any time in your device Settings.

My attendance, fees or results look incorrect.
The app displays the records entered by your school. For corrections, please contact your school office directly, as they maintain the underlying data.

How do I delete my account?
Account deletion is handled by your school, since accounts are issued and managed by them. Email us at the address above and we will coordinate the request with your school.

Reporting a problem

If something in the app is not working, email us with the details below so we can investigate quickly:

• Your school name
• Your role (student, parent or teacher)
• Device model and operating system version
• What you were doing when the problem happened
• A screenshot, if possible